In 2001, consumers of mental health services told NSW Health that they wanted to be involved in evaluating and improving their services. In response to this request, in 2004 the NSW Consumer Advisory Group – Mental Health Inc. (NSW CAG) was funded by Mental Health Drug and Alcohol Office (MHDAO) – NSW Health to conduct the Mental Health Consumer Perceptions and Experiences of Services (MH-CoPES) Project.

The MH-CoPES project was established to identify, develop, test and refine a framework for consumer evaluation of mental health services to use across NSW. The MH-CoPES Project has been funded by the Mental Health Drug and Alcohol Office, NSW Health. The stages of the MH-CoPES Project are as follows:

Stage 1 Project (2004-2005)

Developed a statewide approach to measuring and responding to consumer perceptions and experiences of services.

For more information on the MH-CoPES Stage 1 Project and Report click here.
Stage 2 Project (2005 – 2009)

Tested and refined the MH-CoPES Framework and Questionnaires ready for statewide implementation.

For more information on the MH-CoPES Stage 2 Project and Report click here.
Stage 3 Project (September 2009 – September 2010)

Prepared NSW mental health services to implement the MH-CoPES Framework.

For more information on the MH-CoPES Stage 3 Project click here.


Year 1 Statewide Implementation of the MH-CoPES Framework (October 2010 – 2013)

Is supporting the implementation of the MH-CoPES Framework across NSW and working towards a wider strategy to research the development and inclusivity of the MH-CoPES Framework and Questionnaires with minority population groups.

For more information on Year 1 Statewide Implementation of the MH-CoPES Framework click here.

For more information on research to develop the MH-CoPES Framework and Questionnaires with culturally and linguistically diverse population groups click here.